Attorney Tom Hudson discusses the Federal Trade Commission's recent settlement orders requiring several dealers to stop running ads in which they promise to pay off a consumer's trade-in no matter what the consumer owes on the vehicle.
BDC Expert Greg Wells explains the basics of properly structuring a service BDC to ensure success.
Compliance Expert Jim Radogna explains how taking a conservative approach when dealing with service customers can help service departments avoid misunderstandings, stay off the legal radar, and increase customer satisfaction.
Accounting expert David Keller explains how to structure the parts and service departments to accurately track sales and cost activity and increase gross profits.
Best Ride General Manager Gene Daughtry discusses the importance of having the right inventory for your BHPH lot.
The rapid growth of mobile browsing makes a mobile/tablet presence required for dealers, but the continuous addition of new devices to the market can make it difficult for dealers to keep up. George Nenni explains how adaptive website design can help.
Ali Amirrezvani reveals how dealers can make their service departments more competitive online, even against national service brands.
For many years, Ohio law has left many wondering whether the cost of GAP products can be financed. Attorneys Nicole Munro and Glenn Knirsch discuss the recent passage of a bill in Ohio that at last addresses the uncertainty surrounding the sale of these products.
Buy here pay here expert Alan Mosher compares different generations of BHPH and looks at how today’s top operations are preparing to lead the way into the future with generation three.
When upgrading their service departments, dealers must deal with many decisions and challenges like construction, provider selection, manufacturer requirements, and more. Auto Dealer Monthly took a look at the recent upgrade experiences of three dealers.
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