Streamlining The Back End
Mark O'Neil - Increasingly important to dealerships are the back end profits from the sale of aftermarket products...
Mark O'Neil - Increasingly important to dealerships are the back end profits from the sale of aftermarket products...
Don Reed - Let’s take a look at your most recent financial statement. Determine your average new and used vehicle unit sales per month...
“It’s an ever changing industry, and the easiest way to describe it is that it’s a fashion business,” said Churchill.
Don Reed - I supplied three rules to follow that would provide the basis for generating additional retail gross profit in your service and parts departments...
Tommy Webb - Are dealers taking any course of action directed toward making their customers more aware of the features of their specific vehicles...
John Carroll - His first big decision was to shut down the collision repair operations he had originally been given to run in order to expand the service group...
Don Reed - So, whether the vehicle was a trade-in at your store, purchased at the auction or bought off the street or from a wholesaler, it belonged to a customer...
Andrew Wolfe - ...a customer that comes back to your store for vehicle service is 17 times more likely to buy his next vehicle from your dealership?...
Don Reed - This means that you would have to add one hour per Customer Pay repair order (your sales would have to increase 67 percent)...
Greg Goebel - What happens if a dealership was to increase their average hours per repair order by six minutes per ticket?...
Andrew Wolfe - Along with allocations for advertising, marketing and general brand recognition, manufacturers and other suppliers allocate...
Jennifer Rincon - The same, cherished sales training used in the showroom should be the model you follow in training service employees...
Harlene Doane - The combination of investing in areas of the dealership with the largest margins ... are driving the increase in revenue...
Don Reed - The opportunities for retail gross profit improvement exist in every dealership. Let’s call these opportunities the RULES...
Don Reed - ...BHAG, short for Big Hairy Audacious Goal. This BHAG then creates the vision for the company and its managers and employees...
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